General conditions of shipment

Download the general conditions of shipment

1. General information

The Republican Unitary Enterprise “Special Communication,” hereinafter referred to as the State Enterprise “Spetssvyaz,” organizes, at the request of senders, the dispatch of “Spetssvyaz-Courier” items to regional (oblast), district centers and cities under regional jurisdiction in the Republic of Belarus using its own and/or contracted motor vehicles in accordance with independently developed schedules for special mail routes, on the basis of the Paid Services Agreement for sending “Spetssvyaz-Courier” items (hereinafter – the agreement) and these General Conditions for the forwarding of “Spetssvyaz-Courier” items (hereinafter – the General Conditions), published on the website http://www.specsvyaz.by/.

“Spetssvyaz-Courier” shipment services to localities below the district centers may be organized, if possible, at a separate calculated rate.

These General Conditions are developed in accordance with the Law of the Republic of Belarus dated December 15, 2003 No. 258 “On Postal Communication” (hereinafter – the Law), the Rules for the provision of special communication services approved by Decree of the Council of Ministers dated June 10, 2014 No. 563 (hereinafter – the Special Communication Rules), and the Rules for the provision of courier services approved by Decree of the Council of Ministers of the Republic of Belarus dated August 7, 2014 No. 767 (hereinafter – the Rules). Relations not regulated by these General Conditions are governed by the Law, the Special Communication Rules, and the Rules.

2. Terms and definitions:

These General Conditions use terms and definitions in accordance with the Law, as well as the following terms and their definitions:

- documents on the basis of which “Spetssvyaz-Courier” items are issued – a document proving identity; a document for leaving the Republic of Belarus and/or entering the Republic of Belarus; a driver’s license; a military ID for a conscript soldier; a certificate of application for refugee status, additional protection or asylum in the Republic of Belarus; a registration certificate for an application for refugee status, additional protection or asylum in the Republic of Belarus; a certificate of granting additional protection in the Republic of Belarus (in the absence of a document proving identity);

- individual invoice – a document containing an identification number (an eleven-digit/twelve-digit number starting with the letter K followed by 11 (10) digits (continuous numbering)), references to the parties of the service agreement for the dispatch of the “Spetssvyaz-Courier” item, confirming the fact and date of acceptance and/or delivery (handing over) of such an item according to the user’s request;

- “Spetssvyaz-Courier” item – a packaged special communication shipment handed over by the sender to the State Enterprise “Spetssvyaz” under the agreement, individual invoice, or the registry for acceptance of “Spetssvyaz-Courier” items (hereinafter – the acceptance registry);

- service user – the sender and/or the addressee (recipient) of the “Spetssvyaz-Courier” item;

- shipment service – activities related to receiving, processing, storing, transporting, delivering (handing over) “Spetssvyaz-Courier” items.

3. General conditions

Shipment services are provided to legal entities and individual entrepreneurs. Services for delivering (handing over) “Spetssvyaz-Courier” items accepted in their name from legal entities and individual entrepreneurs are provided to individuals.

The provision of “Spetssvyaz-Courier” shipment services is carried out on the basis of an agreement concluded between the State Enterprise “Spetssvyaz” and a legal entity or an individual entrepreneur.

The sender’s signature on the individual invoice or acceptance registry confirms that the “Spetssvyaz-Courier” item handed over for shipment does not contain items and substances prohibited from shipping.

The forwarding of “Spetssvyaz-Courier” items is carried out between service users in the city of Minsk, regional (oblast) and district centers, and cities of regional subordination within the Republic of Belarus, in accordance with the shipment times specified in Appendix 1 to these General Conditions.

Payment for “Spetssvyaz-Courier” shipment services is made on a cashless basis under the concluded agreement.

The cost of “Spetssvyaz-Courier” shipment services and additional or other services is calculated based on the tariffs approved by the State Enterprise “Spetssvyaz.”

The State Enterprise “Spetssvyaz” notifies users of tariff changes by posting the relevant information on the enterprise’s website.

The State Enterprise “Spetssvyaz” reserves the right to make changes to the schedules of route operations and the servicing of cities without prior notice to service users.

“Spetssvyaz-Courier” items are accepted with documents and goods enclosed. They may be accepted with declared value, in which case the sender may indicate a description of the contents. Depending on the contents, they are divided into envelopes (documents) and parcels (goods).

The packaging of a “Spetssvyaz-Courier” item is chosen by the sender and must correspond to the nature of the contents, the conditions and duration of shipment, exclude the possibility of harm to the life and health of the employees of the State Enterprise “Spetssvyaz,” damage (spoilage) to the contents during processing and shipment, prevent access to the contents without breaking the packaging, and avoid damage (spoilage) to other shipments.

Acceptance of parcels weighing more than 10 kilograms is carried out on the first floor of buildings. Delivery of parcels weighing more than 10 kilograms is carried out to the first floor of buildings.

The following are prohibited from being shipped in “Spetssvyaz-Courier” items:

- items which, by their properties or the nature of their packaging, may pose a danger to the employees of the State Enterprise “Spetssvyaz,” or cause damage to other shipments;

- combat, civilian, and service weapons and ammunition thereto, except as provided by law;

- perishable goods;

- narcotic drugs, psychotropic substances, their precursors and analogues, including medicinal products containing them;

- potent, poisonous, flammable, explosive, and other dangerous substances;

- pornographic materials;

- radioactive substances;

- Belarusian rubles and foreign currency;

- goods requiring special handling (fragile or those that must be transported in a certain position, etc.);

- live animals, fish, birds, bees;

- other items and substances prohibited from shipment under the legislation of the Republic of Belarus.

4. Types of services for sending “Spetssvyaz-Courier” items

“Door-to-door” – pickup of the “Spetssvyaz-Courier” item at the address specified in the request, transportation, and handing over of the “Spetssvyaz-Courier” item at the address specified in the individual invoice.

“Door-to-window” – pickup of the “Spetssvyaz-Courier” item at the address specified in the request, transportation, and handing over of the “Spetssvyaz-Courier” item at the issuing window of the special communication subdivision serving the locality indicated in the address of the individual invoice.

“Window-to-door” – acceptance of the “Spetssvyaz-Courier” item from the sender at the acceptance window of the special communication subdivision, transportation, and handing over of the “Spetssvyaz-Courier” item at the address specified in the individual invoice.

“Window-to-window” – acceptance of the “Spetssvyaz-Courier” item from the sender at the special communication acceptance window, transportation, and handing over of the “Spetssvyaz-Courier” item at the issuing window of the special communication subdivision serving the locality indicated in the address of the individual invoice.

5. Additional services

5.1. Redirection service for “Spetssvyaz-Courier” items

The “Spetssvyaz-Courier” redirection service is provided to the sender upon his written request and only within the city to which it was addressed.

The service sender submits a redirection request in any form. The request must contain the original data of the “Spetssvyaz-Courier” item: the number of the individual invoice or the acceptance registry number (or barcode sticker number) and the date it was generated and transferred to the special communication employee, the sender’s and recipient’s address information, as well as new address information to which the “Spetssvyaz-Courier” item should be handed over, and the full name of the addressee.

The request may be submitted on paper, signed by the sender, or sent by fax, or as a scanned copy by e-mail or other communication channels.

The redirection service for “Spetssvyaz-Courier” items is paid according to the tariffs approved by the State Enterprise “Spetssvyaz,” unless otherwise provided by the contract.

5.2. Address clarification service

The address clarification service (clarifying the house number, building, apartment, office, phone number of the addressee) is provided to the recipient only within a single locality. The address clarification service is provided once without additional charge.

5.3. Service to confirm receipt of the “Spetssvyaz-Courier” item

The service to confirm receipt of the “Spetssvyaz-Courier” item is provided only to senders – legal entities and individual entrepreneurs who have concluded a contract with the State Enterprise “Spetssvyaz.”

As confirmation of delivery, the user is provided with copies or scanned copies of the individual invoice or the delivery registry for items on the route, signed by the recipient to confirm he/she has received the “Spetssvyaz-Courier” item.

The service for confirming receipt is provided for an additional fee according to the tariffs approved by the State Enterprise “Spetssvyaz.”

5.4. Service of providing packaging materials

When accepting the shipment, if available, a plastic bag is provided to the sender free of charge, which the sender may use for shipping “Spetssvyaz-Courier” items.

5.5. Service for re-delivery of a “Spetssvyaz-Courier” item

In the event of non-delivery of the “Spetssvyaz-Courier” item during its first delivery for reasons beyond the control of the State Enterprise “Spetssvyaz,” re-delivery may be carried out for an additional fee. The service is provided to the sender of the “Spetssvyaz-Courier” item.

6. Format of “Spetssvyaz-Courier” items accepted for shipment:

Package (an item with documents)

The maximum weight of one package is 2.0 kilograms.

Parcel (an item with goods)

The maximum weight is 50 kilograms.

Minimum size: 18.5 cm x 24 cm.

Maximum: any dimension – 150 cm, with the sum of the length and the largest circumference measured in any direction other than the length being 300 cm.

7. Acceptance of the request

The State Enterprise “Spetssvyaz” accepts requests for the pickup of “Spetssvyaz-Courier” items (hereinafter – the request) on weekdays from 9:00 to 17:00.

In the request, the sender must specify: on whose behalf the request is made (the name of the counterparty); the address at which the “Spetssvyaz-Courier” item must be picked up (the place of dispatch); the recipient’s address; the type of item (package, parcel); the type of service – door-to-window or door-to-door; the number of items; the approximate or exact weight of the items; the contact telephone number of the person responsible for the shipment.

Requests are accepted by special communication workshops and offices at the following email addresses:

Brest special communication workshop – lep@specsvyaz.by; buchik@specsvyaz.by;

Baranovichi special communication office – baranovichi@specsvyaz.by; TAC@specsvyaz.by;

Pinsk special communication office – pinsk@specsvyaz.by; pinskhead@specsvyaz.by;

Vitebsk special communication workshop – vitebsk@specsvyaz.by; rozumets@specsvyaz.by;

Polotsk special communication office – polozk@specsvyaz.by; poleshkevich@specsvyaz.by;

Gomel special communication workshop – gomel@specsvyaz.by; aleshkevich@specsvyaz.by;

Kalinkovichi special communication office – kalinkovichi@specsvyaz.by; dea@specsvyaz.by;

Grodno special communication workshop – grodno@specsvyaz.by; LVB@specsvyaz.by;

Minsk special communication workshop – operativ@specsvyaz.by; zubritsky@specsvyaz.by;

Mogilev special communication workshop – mogilev@specsvyaz.by; yagur@specsvyaz.by;

Bobruisk special communication office – bobruisk@specsvyaz.by; saa@specsvyaz.by.

The acceptance of “Spetssvyaz-Courier” items from service users under accepted requests is carried out if there is a concluded service agreement for payment upon service completion.

If there is no concluded agreement with the user who has placed the request, the responsible employee of the State Enterprise “Spetssvyaz” concludes an agreement with the user on the condition that services are paid for after they are rendered. The shipment request is accepted after the agreement is signed by both parties.

Shipment requests for “Spetssvyaz-Courier” items to localities served at specific hours according to a schedule less than five days a week must be made in advance, at least one working day prior to the planned departure date.

8. Preparation of “Spetssvyaz-Courier” items by the sender

8.1. Items are accepted according to an individual invoice in 4 copies, the form of which is given in Appendix 2. When sending “Spetssvyaz-Courier” items, the acceptance registry in the form shown in Appendix 3 may be used.

The individual invoice accompanies the “Spetssvyaz-Courier” item from the sender to the recipient. The individual invoice has a unique number, which is also the number of the “Spetssvyaz-Courier” item. The individual invoice is placed in a transparent pouch attached to the envelope of the “Spetssvyaz-Courier” item, so that it can be removed without opening the item. If the “Spetssvyaz-Courier” item does not have a transparent pouch, self-adhesive transparent pouches may be used to transport accompanying documents, which are pasted onto the item’s packaging (boxes, bags, containers).

The sender fills out the individual invoice on the form provided by the State Enterprise “Spetssvyaz.”

The sender clearly and legibly fills in all columns to be completed by the sender: From (Who), To (Whom), type of shipment, type of service, declared value (if any), description of the contents, and places a signature (with its printed name) of the person who filled out the form.

When sending a “Spetssvyaz-Courier” item with declared value, the sender must fill in the “declared value” field and the description of the contents, indicating the actual cost of each shipped item and/or substance, in the individual invoice.

When sending a “Spetssvyaz-Courier” item with declared value that includes products made of precious metals and gemstones, the sender must additionally indicate the invoice number in the “Description of contents” field of the individual invoice. The sender must present the relevant invoice specified in the individual invoice to the special communication employee for verification of the actual value amounts of the goods against the declared value amounts of the “Spetssvyaz-Courier” item. If there is a discrepancy in the cost data of the enclosed items indicated in the invoice and the individual invoice, the “Spetssvyaz-Courier” item will not be accepted for shipment.

8.2. “Spetssvyaz-Courier” items may be accepted using an acceptance registry. In this case, the sender clearly and legibly writes on the front side of the item (package, parcel) the full name of the sender and his address, the full name and address of the recipient, and must indicate the sender’s and recipient’s contact telephone numbers, the type of item, the type of service, and the declared value (if needed).

The recipient’s address is located in the lower right part of the shipment, and the sender’s address is in the upper left part.

“Spetssvyaz-Courier” items are dispatched using an acceptance registry drawn up in two copies, the form of which is given in Appendix 2. In the acceptance registry, the sender indicates the names of the special communication subdivision that accepts the items, the sender, the account number, the type of service, the serial number of the item in the acceptance registry, the type of item, the declared value (if any), the address and full name of the recipient for each item, the total number of items in words, the full name of the person who compiled the registry, and his signature.

When sending an item with declared value in the acceptance registry in the “Declared Value” column, the sender indicates the actual amount of declared value.

When sending a “Spetssvyaz-Courier” item with declared value containing products made of precious metals and gemstones, the sender indicates the invoice number in column 5 of the acceptance registry. The sender must present the corresponding invoice specified in the acceptance registry to the special communication employee for verification of the actual cost amounts of the goods against the declared value amounts of the “Spetssvyaz-Courier” item. If there is a discrepancy in the cost data of the shipped contents indicated in the invoice and in the acceptance registry, the “Spetssvyaz-Courier” item will not be accepted for shipment.

At the end of the registry, the sender indicates the total number of “Spetssvyaz-Courier” items in words and signs it, stamped (if available) with a seal corresponding to the name of the sender indicated on the special shipment.

8.3. “Spetssvyaz-Courier” items are accepted by the courier in packaged form.

The sender prepares and securely packages “Spetssvyaz-Courier” items so as to ensure the safety of the contents during transport and possible repeated reloading in the expeditions, prevent access to the contents of “Spetssvyaz-Courier” items, and, if necessary (glass, etc.), ensures special packaging of “Spetssvyaz-Courier” items.

The packaging of a “Spetssvyaz-Courier” item must prevent damage to other shipments.

8.4. The sender ensures free access for the courier and the special mail vehicle to the pickup location, including any required payments, special permits, passes, etc. If a representative of the State Enterprise “Spetssvyaz” has to pay expenses to access the pickup location, the sender compensates these expenses.

If the “Spetssvyaz-Courier” items are not ready for shipment at the time of the courier’s arrival (hereinafter – request failure), the State Enterprise “Spetssvyaz,” in coordination with the service user, may accept such items on another business day according to the service schedule.

For each request failure, the service user pays the State Enterprise “Spetssvyaz” a fixed amount according to the approved tariffs.

9. Acceptance of “Spetssvyaz-Courier” items

9.1. Acceptance of “Spetssvyaz-Courier” items at the sender’s location:

The State Enterprise “Spetssvyaz” accepts “Spetssvyaz-Courier” items drawn up in accordance with paragraph 8 of these General Conditions:

in localities served five days a week, by the forces of couriers every weekday from 9:00 to 17:00;

in localities served at specific hours on a schedule of less than five days a week, acceptance of completed “Spetssvyaz-Courier” items is carried out according to the schedule on the next service day for that locality after the request is accepted, with items ready to ship from 9:00.

The State Enterprise “Spetssvyaz” reserves the right to shift service time limits. The time frames indicated in the schedule are determined by technical possibilities and do not constitute an obligation for the State Enterprise “Spetssvyaz” to accept/deliver (hand over) items specifically within these time intervals.

Acceptance of items is based on external signs (number of places, type and condition of packaging) and individual invoices or acceptance registries, without checking the contents, and without accepting responsibility for the internal contents of “Spetssvyaz-Courier” items.

If an employee of the State Enterprise “Spetssvyaz” suspects that prohibited contents are in a “Spetssvyaz-Courier” item, he is entitled to ask the sender to open and show the contents of the “Spetssvyaz-Courier” item. If there is prohibited content, the “Spetssvyaz-Courier” item will not be accepted for shipment.

All “Spetssvyaz-Courier” items intended for the courier must be packaged by the sender and located in one place. The waiting time for the courier after arriving at the sender’s address and notifying the sender of arrival, until the start of handing over the “Spetssvyaz-Courier” items according to the request, must not exceed 10 minutes.

If waiting exceeds the specified time, the courier, in agreement with his immediate supervisor, has the right to leave the sender’s address. To resubmit the request, the sender must contact the State Enterprise “Spetssvyaz.”

In performing item acceptance, the courier:

- carefully inspects each “Spetssvyaz-Courier” item, the integrity of its envelope, and checks the correct packaging, addressing, and documentation;

- if any packaging defect or mismatch between the package and the content is found, offers the sender to repack the “Spetssvyaz-Courier” item within the acceptance time;

- if errors / missing necessary information are found in the individual invoice or the acceptance registry, offers the sender to correct (reissue) them within the acceptance time for “Spetssvyaz-Courier” items. If the sender refuses, such “Spetssvyaz-Courier” items will not be accepted for shipment;

- fills in the date and time of accepting the “Spetssvyaz-Courier” item, affixes the “For packages” stamp on the individual invoice, and leaves the fourth copy of the individual invoice with the sender. When accepting “Spetssvyaz-Courier” items via the acceptance registry, he fills in the “accepted total” line in this registry, indicating the total number of items in words and the type of items, puts the acceptance date, the signature, and affixes the “For packages” stamp.

9.2. The acceptance of “Spetssvyaz-Courier” items in special communication subdivisions is carried out according to the subdivision’s work schedule, indicated on the enterprise’s website: http://www.specsvyaz.by/contacts/podrazdelenija.php.

When accepting “Spetssvyaz-Courier” items from the sender, the employee of the special communication subdivision is obliged to:

When accepting “Spetssvyaz-Courier” items from the sender, the employee of the special communication subdivision is obliged to:

- carefully check each “Spetssvyaz-Courier” item for compliance with packaging requirements;

- check the integrity of the “Spetssvyaz-Courier” item packaging;

- if there are suspicions that the shipment contains prohibited items, require the sender to open the “Spetssvyaz-Courier” item; if the sender refuses, such an item will not be accepted for shipment. At the sender’s request, the employee of the special communication subdivision may seal the seams of the boxes with the official “Spetssvyaz” tape upon acceptance;

- verify the correctness of the individual invoice / acceptance registry;

- weigh and classify the “Spetssvyaz-Courier” item by tariff;

- fill in the date and time of acceptance of the “Spetssvyaz-Courier” item, affix the “For packages” stamp on the individual invoice and give the fourth copy of the individual invoice to the sender;

- when accepting “Spetssvyaz-Courier” items via the acceptance registry, fill in the “accepted total” line, indicating the total number of items in words and the type of items, put the acceptance date and signature, and affix the “For packages” stamp;

- draw up and issue a receipt for communication services to the sender.

10. Delivery (handing over) of “Spetssvyaz-Courier” items

Delivery (handing over) of “Spetssvyaz-Courier” items is carried out:

- at the address specified in the individual invoice/on the envelope of the item;

- at the acceptance/issuing windows of “Spetssvyaz-Courier” items of special communication subdivisions.

Couriers of the State Enterprise “Spetssvyaz” deliver “Spetssvyaz-Courier” items in localities served five days a week, daily on weekdays from 9:00 to 17:00.

In localities served by the State Enterprise “Spetssvyaz” at specific hours on a schedule of less than five days a week, delivery of “Spetssvyaz-Courier” items is carried out according to the service schedule of that locality.

The State Enterprise “Spetssvyaz” reserves the right to shift service time limits. The time frames indicated in the schedule are determined by technical possibilities and are not the obligation of the State Enterprise “Spetssvyaz” to deliver items strictly within these time intervals.

“Spetssvyaz-Courier” items addressed to a legal entity are handed over to persons authorized by it. In the individual invoice, the recipient indicates the surname, first name, patronymic (if any), position of the authorized person, the date and time of handing over the item, the details of the power of attorney, or the seal (stamp) impression, if available.

“Spetssvyaz-Courier” items addressed to an individual entrepreneur or a natural person are handed over to such a person upon presentation of the document on the basis of which “Spetssvyaz-Courier” items are issued.

The addressee may authorize another person to receive the courier shipment by issuing a power of attorney in the manner prescribed by law. The power of attorney and the document proving identity are presented when receiving “Spetssvyaz-Courier” items.

Single-use powers of attorney for receiving “Spetssvyaz-Courier” items, or one copy of a power of attorney issued for a certain period, remain with the State Enterprise “Spetssvyaz.”

If the “Spetssvyaz-Courier” items arrive with a discrepancy in actual weight from what is indicated on the item, or with damaged packaging, a report is drawn up in two copies, and such items are handed over to the addressee along with one copy of the report.

“Spetssvyaz-Courier” items with declared value, which arrive in a defective condition, are handed over in a special communication subdivision, and upon delivery to the addressee, they must be opened by an employee of the State Enterprise “Spetssvyaz” in the presence of the addressee.

If, upon opening the “Spetssvyaz-Courier” item, a shortage, complete or partial damage, or spoilage of the contents is discovered, a report is drawn up, signed by the employee of the State Enterprise “Spetssvyaz” and the addressee. One copy of the report, together with the “Spetssvyaz-Courier” item, is given to the addressee; the second copy, on which an internal investigation is conducted, remains with the State Enterprise “Spetssvyaz.”

If the addressee (recipient) refuses to open the “Spetssvyaz-Courier” item, it is handed over under signature with the note “Refused to open.” In this case, no claims regarding such an item will be accepted.

In the event of non-delivery of a “Spetssvyaz-Courier” item, a second delivery attempt is made by agreement with the addressee (recipient) or the sender on another day for an additional fee, according to the tariffs approved by the State Enterprise “Spetssvyaz,” unless otherwise specified in the Service Agreement for sending “Spetssvyaz-Courier” items.

Confirmation of delivery of a “Spetssvyaz-Courier” item is established when the recipient indicates in the individual invoice or the route delivery registry the details of the documents presented, signatures, surname, first name, patronymic (if any), date and time of receiving the “Spetssvyaz-Courier” item, power of attorney details, seal (stamp) impression (if available), copies of which remain in the production documents of the special communication subdivision.

11. Undelivered, unclaimed “Spetssvyaz-Courier” items

If, when attempting to deliver a “Spetssvyaz-Courier” item, it cannot be handed over to the recipient, or the recipient refuses to accept it, the courier leaves that address after informing his immediate supervisor about the issue.

If a “Spetssvyaz-Courier” item cannot be delivered due to an incorrect address, the State Enterprise “Spetssvyaz” returns it to the sender or delivers it to an amended address (additional services for redirection of the “Spetssvyaz-Courier” item or address clarification).

The storage period for undelivered “Spetssvyaz-Courier” items does not exceed 30 calendar days from the day the shipment arrives at the special communication subdivision.

After 30 calendar days, the “Spetssvyaz-Courier” item is returned to the sender.

The reason for return is indicated on the returned items.

12. Obligations of service users

The service user fulfills the conditions of the shipment service agreement for “Spetssvyaz-Courier” items concluded with the State Enterprise “Spetssvyaz,” as well as these General Conditions and the Rules.

The service user guarantees that he will ensure compliance with or fulfillment of the following actions or conditions:

- will accurately and precisely indicate in the request/individual invoice/acceptance registry the full address data of the sender and the recipient, the type of “Spetssvyaz-Courier” item, the type of service, the declared value, the invoice number when forwarding products of precious metals and gemstones, and the description of the item contents;

- will completely, neatly, and legibly fill in all the columns of the individual invoice/acceptance registry;

- will ensure there are no items and substances prohibited for shipment in the items.

13. Liability of the State Enterprise “Spetssvyaz”

The State Enterprise “Spetssvyaz” is liable for fulfilling its obligations to forward a “Spetssvyaz-Courier” item from the time it is accepted. In case of a violation of the declared shipping deadlines specified in Appendix 3 for the “Spetssvyaz-Courier” items, the State Enterprise “Spetssvyaz” pays the sender 1% of the cost of the shipping service for the specified “Spetssvyaz-Courier” item for each day of delay.

At the same time, the State Enterprise “Spetssvyaz” does not guarantee the delivery of “Spetssvyaz-Courier” items by a certain date or deadline determined by the sender.

For the loss of a “Spetssvyaz-Courier” item without declared value, the State Enterprise “Spetssvyaz” pays an amount equal to 0.1 of the base unit plus the cost of shipment.

For the loss of a “Spetssvyaz-Courier” item with declared value, the State Enterprise “Spetssvyaz” pays an amount equal to the declared value plus the cost of shipment.

In case of shortage of part of the contents in a “Spetssvyaz-Courier” item with declared value when shipped with a content description, the State Enterprise “Spetssvyaz” pays an amount equal to the cost of the missing part of the contents indicated by the sender in the description of the contents.

In case of spoilage (damage) to the contents of a “Spetssvyaz-Courier” item with declared value, the amount of payment is determined based on the declared value and weight as follows:

- in case of spoilage (damage) to the entire contents of the “Spetssvyaz-Courier” item, the State Enterprise “Spetssvyaz” pays an amount equal to the declared value plus the cost of shipment;

- in case of spoilage (damage) to part of the contents of the “Spetssvyaz-Courier” item when sent with a description of the contents, the State Enterprise “Spetssvyaz” pays an amount equal to the cost of the spoiled (damaged) part of the contents indicated by the sender in the description of the contents;

- if the sender or addressee (recipient) decides that the damaged contents can still be used, with the consent of the sender or the addressee (recipient), the amount of compensation may be reduced accordingly.

In the case of shortage or spoilage (damage) of part of the contents of a “Spetssvyaz-Courier” item without declared value, the State Enterprise “Spetssvyaz” pays an amount equal to a portion of 0.1 of the base unit.

The State Enterprise “Spetssvyaz” is not liable in cases where:

- the loss, spoilage, damage, shortage of the contents of “Spetssvyaz-Courier” items and other violations occurred as a result of force majeure, non-fulfillment by users of the obligations stipulated by these General Conditions, the properties of the “Spetssvyaz-Courier” item contents, or if the packaging chosen by the sender does not correspond to the nature of the enclosed contents;

- the “Spetssvyaz-Courier” item was issued to the recipient under signature in compliance with all the requirements established by these General Conditions;

- the “Spetssvyaz-Courier” item or part of its contents was seized or destroyed in the manner and in the cases established by law.

In the event liability arises for the State Enterprise “Spetssvyaz,” there is no compensation for moral damage or lost profits.

14. Final provisions

The State Enterprise “Spetssvyaz” reserves the right to make changes to these General Conditions, tariffs, and to notify service users by posting information on the website, as well as to change the schedules of routes and city service without prior notice to service users.

Appendix 1

SHIPMENT TIMES
FOR “SPETSSVYAZ-COURIER” ITEMS IN THE TERRITORY
OF THE REPUBLIC OF BELARUS

1. D*

in the cities: Brest, Baranovichi, Pinsk, Vitebsk, Polotsk, Gomel, Kalinkovichi, Grodno, Mogilev, Bobruisk, Minsk

* – if items are accepted before 12:00 of the current working day.

2. D+1

in the cities: Brest, Baranovichi, Pinsk, Vitebsk, Polotsk, Gomel, Kalinkovichi, Grodno, Mogilev, Bobruisk, Minsk, if items are accepted after 12:00, as well as between regional centers.

3. D+4
between district centers

---

The shipment times for “Spetssvyaz-Courier” items include the day of dispatch (D) plus the number of working days needed to send and deliver the “Spetssvyaz-Courier” item to the addressee or to send a notification of the arrival of a “Spetssvyaz-Courier” item, taking into account the cut-off time for dispatch of the “Spetssvyaz-Courier” item and the cut-off time of the vehicle’s arrival at the destination.

Appendix 1
Individual invoice

Appendix 3
Acceptance registry for “Spetssvyaz-Courier” items